Our account has been disabled : In this case it can be given that the account has been stolen or that a debit rejection has occurred, that is, that the payment corresponding to the subscription has not been made.Then from the following link we can see the steps to follow in this case to recover the Spotify account.
We believe that our account has been stolen : If we have any indication that makes us suspect that someone has been able to steal our account.If we still can’t, we can try to choose the option Login with our Facebook account from the login page. In the one we find will be the one we should try to log in. One way to check what our account is, is that we search our mailboxes for a message from Spotify. Therefore, we must ensure that this is the address associated with the platform account or try other email addresses that we have. In that case, we may be indicating the address incorrectly. There is no Spotify account with that emailĪnother possibility is that an error message appears indicating that there is no Spotify account associated with that email address. If the page loads correctly now, we follow the steps to reset the password.We paste the link we have copied and press Enter to access.We open a private browsing tab or incognito mode in our browser.We right-click on the link Reset password and select the Copy link option.We go to the message of Re-establish password that we have received by mail.
Once we receive the message, without clicking on the link itself we will have to follow the following steps:
We have received the email but the link Reset password does not work and a message appears saying “Your password reset link is invalid, or has already been used”, then we will have to try to send us a new link. If it still does not appear, we can repeat the process and send us a new one.Look in the bin in case we have deleted the message without noticing.Check the filters that we can have applied in the mail.
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